Refund policy

30-day returns

If you're not happy with your JETVOLT order, you can request a return within 30 days of delivery.

Damaged, defective or wrong item

If your item arrives damaged, doesn't work, is missing parts, or isn't what you ordered, email us within 7 days of delivery with your order number and a short photo or video showing the issue. We'll send a free replacement or give you a full refund, your choice. If we need the item back, we'll cover the return shipping and send you a prepaid label.

Changed your mind

You can return an item for any reason within 30 days of delivery as long as it is:

  • unused and in the same condition you received it,
  • complete, with all batteries, charger, nozzles, hose, foam bottle and accessories, and
  • in its original packaging.

For change-of-mind returns, return shipping is paid by the customer. We recommend a trackable shipping service, because we can't refund items that don't reach us.

How to start a return

  1. Email eduardosorto269@gmail.com with your order number and the reason for the return.
  2. We'll reply within 1–2 business days with the U.S. return address and instructions.
  3. Ship the item back within 14 days of receiving our instructions.

Please don't send items back without contacting us first. Returns sent without authorization, or to any address other than the one we provide, can't be processed.

Refunds

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it. Since shipping is free, nothing is deducted for the original delivery, and there is no restocking fee.

Not eligible for change-of-mind returns

  • Items that have been used, or that show wear, water or impact damage from use.
  • Items missing parts or original packaging.
  • Gift cards.

This does not limit returns for damaged, defective or wrong items described above.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Cancellations

You can cancel for a full refund any time before your order ships. See our Shipping Policy for details.

Questions or problems with your order

Please contact us before opening a dispute with your bank or PayPal. We answer every message and will do our best to make it right: eduardosorto269@gmail.com.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.