Shipping policy

Where we ship

JETVOLT currently ships to addresses in the contiguous United States (the lower 48 states). We do not ship to P.O. boxes, APO/FPO/DPO addresses, Alaska, Hawaii, or U.S. territories at this time.

Shipping cost

Shipping is free on every order to the contiguous United States. There are no hidden fees at checkout.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays) after payment is confirmed. Orders placed after 12:00 p.m. Eastern Time or on weekends are processed the next business day.

Delivery time

Orders ship from a warehouse in the United States. Once shipped, delivery typically takes 3–7 business days. Delivery times are estimates provided by the carrier and are not guaranteed; weather, carrier delays and peak seasons can add time.

Tracking

As soon as your order ships you'll receive an email with a tracking number. Tracking can take up to 48 hours to show movement after the label is created.

If your order is delayed

If we can't ship your order within the time stated above, we'll email you with a revised shipping date and give you the option to cancel for a full refund. If you don't respond, we'll continue with the order unless you ask us to cancel.

Lost, stolen or damaged packages

  • Marked delivered but not received: please check with neighbors and your local post office, then contact us within 7 days of the delivery date. We'll open a claim with the carrier and work with you on a solution.
  • Arrived damaged: email us within 7 days of delivery with photos of the package and the product. We'll send a replacement or issue a full refund.
  • Lost in transit: if tracking hasn't updated for 7 business days, contact us and we'll replace the order or refund it in full.

Wrong address

Please double-check your shipping address at checkout. Contact us right away if you spot a mistake; we can update the address only before the order ships. We're not responsible for orders delivered to an incorrect address provided at checkout, but we'll always help you contact the carrier.

Order changes and cancellations

You can cancel for a full refund any time before your order ships. Once it has shipped, our Refund Policy applies.

Questions

Email us at eduardosorto269@gmail.com. We reply within 1–2 business days.